These Terms & Conditions (“Terms”) govern your access to Ready on the Day and related websites, applications and services operated by Top NoCoders FZCO (“Top NoCoders”, “we”, “us” or “our”). By using the service, creating an account or placing an order, you agree to these Terms.

1. Eligibility

You must be at least 18 years old and legally capable of entering a contract to use paid services. You must provide accurate information and keep account credentials secure. You are responsible for activity conducted through your account.

2. The service

Ready on the Day provides independent educational practice for exams, interviews and professional assessments. Features may include questions, timed exercises, voice role-plays, writing analysis, transcripts, AI-generated feedback and progress reports.

We may improve, add, remove or temporarily suspend features. We will not materially reduce an already purchased service without providing an appropriate remedy required by applicable consumer law.

3. Independent preparation service

We are not an exam board, regulator, university, employer or professional licensing body. Unless explicitly stated otherwise, Ready on the Day is not affiliated with or endorsed by the owners of any exam or assessment referenced on the service. Names and trademarks belong to their respective owners.

4. No guaranteed result

Scores, readiness estimates and feedback are educational guidance and may contain errors. They are not official results and do not guarantee that you will pass an exam, receive a particular score, obtain registration, secure a visa or receive a job offer. You remain responsible for checking official requirements and making your own preparation decisions.

5. Orders, prices and payment

Credit-pack prices, currency, included credits and any taxes are displayed before payment. An order is accepted only when payment succeeds and we issue confirmation. Opening checkout without a successful payment does not create an order or charge.

Payments are processed by Creem, which acts as Merchant of Record. Its additional terms may apply. We do not store complete card details. If checkout is unavailable or payment fails, no access is purchased unless you later receive a successful order confirmation.

6. Practice access

You may browse learner-safe OET catalogues before signing in. One designated attempt in each eligible Practice category may be offered for zero credits after required email and phone capture. That category entitlement cannot be reset by submitting another email or phone number.

By continuing through the free-Practice contact gate, you agree that Ready on the Day may contact you by phone or WhatsApp about your OET preparation. You can ask us not to contact you again at any time.

Purchased credits give you a limited, personal licence to use the activities you unlock. Access is for your own preparation and may not be sold, shared or transferred. If we permanently discontinue a paid service before you can reasonably use your purchase, we will provide an appropriate remedy required by applicable law.

7. Cancellations and refunds

You may request a full refund within 14 days of purchase if none of the credits included in that purchase have been used.

We will also provide a refund or appropriate correction for a duplicate charge, credits that were not delivered and cannot be restored, or a material technical problem that prevents you from using the purchased service and that we cannot resolve.

Except in those circumstances, once any credits from a purchase have been used, that purchase is normally non-refundable. Dissatisfaction with an assessment result, estimated score, feedback or educational outcome does not qualify for a refund.

To request a refund, email [email protected] with your account email and order details. We will respond within three business days. Approved refunds are returned through Creem to the original payment method; processing time depends on the payment provider. Credits associated with a refunded purchase will be removed from your balance.

Nothing in these Terms limits a mandatory refund, cancellation or consumer right that applies to you. Creem may also issue refunds in accordance with its policies as Merchant of Record.

8. Your content

You retain ownership of original answers, recordings and materials you submit. You grant us a limited, worldwide licence to host, process, reproduce and analyse that content only as necessary to provide, secure and improve the service and as explained in our Privacy Policy. You must have the right to submit the content and must not include another person's confidential information without permission.

9. Acceptable use

You must not:

• use the service unlawfully, fraudulently or to harm another person;
• attempt to bypass security, usage limits or payment controls;
• scrape, copy, resell or systematically extract practice content;
• upload malware, infringing content or confidential patient information;
• use generated content as medical advice or in place of professional judgement;
• misrepresent estimated scores as official exam results.

10. Our intellectual property

The service, brand, software, designs, original questions, scenarios and feedback systems are owned by or licensed to Top NoCoders. We grant you a personal, limited, non-exclusive, non-transferable and revocable right to use them for your own preparation. No other right is granted.

11. Third-party services

The service may rely on third-party hosting, AI, speech, analytics, payment and communication providers or link to third-party websites. We are not responsible for independent third-party services, and their terms and privacy practices may apply.

12. Suspension and termination

You may stop using the service at any time. We may restrict or terminate access where reasonably necessary to address fraud, security, unlawful conduct, material breach or harm to the service or others. Where practicable, we will provide notice and an opportunity to remedy the issue.

13. Liability

Nothing in these Terms excludes liability that cannot legally be excluded. To the extent permitted by law, we are not liable for indirect, incidental or consequential loss, loss of opportunity, exam fees, immigration outcomes, professional registration decisions or employment decisions arising from reliance on practice feedback.

To the extent permitted by law, our aggregate liability relating to a paid service will not exceed the amount you paid us for that service during the twelve months preceding the event giving rise to the claim. Mandatory consumer rights remain unaffected.

14. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Subject to any mandatory consumer right to bring a claim elsewhere, the courts of Dubai have exclusive jurisdiction. Before filing a claim, please contact us so we can try to resolve the issue informally.

15. Changes and contact

We may update these Terms. Material changes will apply prospectively, and we will provide notice where legally required. Continued use after an update takes effect means you accept the revised Terms.

Questions may be sent to Managing Director Zubair Lutfullah Kakakhel at [email protected], or by post to the company address shown above.